Inbox assistant
A shared inbox fills up with enquiries, booking requests, complaints and invoices all mixed together. The inbox assistant reads each new email, sorts it, picks out the details that matter, and drafts a reply in your tone. Your team checks the draft and sends it. Nothing goes out on its own.
We build this to order for each business. Here's how it would work and what we'd need from you. Get in touch and we'll scope it with you first.
How it works
A new email arrives
In the shared inbox you already use.
It's sorted and summarised
Enquiry, booking, complaint, invoice or other, with names, dates and job details picked out.
A reply is drafted
Using your standard answers, opening hours, prices and policies.
Your team checks and sends
Edit the draft if needed, then send it from your normal email.
An example
An email arrives
What your team sees
Sorted as a booking request, with "leaking tap, mornings, next week" picked out, and a draft reply offering your next available morning slots.
Used for
- Enquiry and quote requests
- Booking and rescheduling requests
- Order and delivery questions
- Logging complaints so none are missed
A good fit if
- Someone spends an hour or more a day on the inbox
- Many emails ask similar questions
- Things sometimes get missed
What we'll need from you
- Access to the shared inbox (Microsoft 365 or Google Workspace)
- Your standard answers, policies and opening hours
- A few examples of good replies
Other services
Document generator
Fill in a short form and get a finished, branded document with your prices and details exactly right.
Paperwork to spreadsheet
Invoices, receipts, delivery notes and forms, read and turned into tidy rows for your spreadsheet or accounts software.
Payroll preparation
Collects timesheets, overtime and holiday, flags anything unusual, and prepares the file for the payroll software you already use.
Reports and summaries
Weekly numbers, job notes or customer feedback, pulled together into a short report your team will actually read.
Could this work for your business?
Send us an example of what you do today and we'll show you what the inbox assistant would look like for you.